Refund and Returns Policy

Overview

At RX Pharma Meds, we understand the importance of customer satisfaction and strive to provide a seamless online shopping experience. We offer a comprehensive return policy to ensure that our customers are completely satisfied with their purchases.

If you receive a product from us that is damaged, defective, or not as described, we offer a hassle-free return process. Simply contact our customer support team within 7 days of receiving the order to initiate the return. Our dedicated representatives will guide you through the necessary steps and provide you with a return authorization.

To be eligible for a return, the product must be unused, in its original packaging, and accompanied by the proof of purchase. Once we receive the returned item, our quality control team will assess its condition. If the return is approved, we will issue a refund or provide a replacement, depending on your preference.

Please note that due to the nature of pharmaceutical products, we cannot accept returns for items that have been opened or used. Additionally, for health and safety reasons, we cannot accept returns on items that require refrigeration or have a limited shelf life.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.